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Certainly, it seems like your client is looking for sequential event tracking, which can indeed be done with some specific configurations in analytics tools like Google Analytics.
Since you’re already seeing individual events tracked correctly, the potential issue might be how you’re defining ‘AND’ in your segmenting conditions. Rather than capturing sessions where both events occur, the current approach may be looking for sessions where both events occur simultaneously, which is probably why you’re not getting any results.
Instead, I suggest setting up a funnel, which typically provides a visualization of a user’s journey across multiple steps or pages. In your case, the first step of the funnel would be event one (visiting the specific page), and the second step would be event two (landing on the thank you page after completing the form).
Another option would be to utilize more advanced features of Google Analytics such as User Explorer where you can view individual user interactions. You can filter down and manually look at the events that each user has triggered during their sessions. Remember though, this can be more time-consuming and is not easily scalable if you have a large number of users.
In some cases, you might need to use a more sophisticated analytics system or customer data platform that allows for complex event and user behaviour tracking. A solution like this would allow you to easily track occurrences of event one followed by event two in the same session.
