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  • Troubleshooting Unavailable Custom Dimensions in GA4

    Posted by Felix on 2 October 2022 at 3:42 am

    So, I’ve whipped up a ton of custom dimensions with User scope, right? But when I try to do a comparison with them, it’s a no-go. I keep getting this annoying message saying “no data currently available for this dimension“. It’s been days since I created them and I’ve been using Firebase.setUserProperties to chuck this data over. What’s the deal here? How can I get these dimensions ready for use? Oh, and I set up the custom dimensions in the Firebase Custom Definitions page.

    Ngoc replied 11 months, 2 weeks ago 3 Members · 2 Replies
  • 2 Replies
  • Blair

    Member
    9 January 2023 at 12:13 am

    It appears that your custom dimensions might not be properly set up or the data is not being recorded correctly. After setting up a custom dimension in Firebase, a common issue is forgetting to also set it in the app code. So ensure to set the custom dimensions in the code of your application, ensure that the keys match exactly with what you’ve defined in Firebase, and that you’re sending values in the correct format. As custom dimensions are case-sensitive in Firebase, be mindful about it as well. Additionally, check your Firebase dashboard to see if data is being received. Remember that there can be a delay before Firebase processes data (generally 24-48 hours), so if it hasn’t been this long, you might simply need to wait a bit more. If you’ve done all these and still facing the issue, it may be best to reach out to Firebase support.

  • Ngoc

    Member
    1 May 2023 at 1:11 am

    It takes a while for custom dimensions to collect enough valuable data to be used in Google Analytics. This process can take 24-48 hours or even longer depending on the data complexity and volume. Despite setting up the dimensions and calling the setUserProperties method, it may require some patience until you’ve got enough data for Google Analytics to use. In addition, remember that these custom dimensions will only start collecting data after they’ve been set up – they won’t have data retroactively. So, if it’s been some days but there’s not enough activity or events in your app to generate significant data, you might still encounter this message. I’d suggest continue the user properties setting with Firebase, check if everything is set correctly, and be patient for the data to be accumulated.

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