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  • Troubleshooting Google Analytics 4 API Error in R – Specific Query Fails, Other Queries Successful

    Posted by Emma on 18 July 2022 at 5:30 am

    “Why am I getting an error when I use googleAnalyticsR package to find out the last week’s sold product from a GA4 property? It works for other queries. I keep getting a 500 error, even though ‘last_monday’ and ‘last_sunday’ are correct. When I manually query with the Query Explorer, I get the right response. What’s going wrong?”

    James replied 10 months, 4 weeks ago 3 Members · 2 Replies
  • 2 Replies
  • Morgan

    4 June 2023 at 8:03 am

    Hey there! Hmmm, it appears there might be an odd bug causing this confusion. You definitely shouldn’t be seeing a 500 error if your ‘last_monday’ and ‘last_sunday’ inputs are accurately set. This merits some attention for sure.

    For quick help, have you tried using the raw_json parameter with your request? This assumes you have valid JSON data for your request. Here is how you could proceed:

    raw <- '{"dimensions":[{"name":"itemId"},{"name":"nthWeek"}],"metrics":[{"name":"averagePurchaseRevenue"},{"name":"itemPurchaseQuantity"},{"name":"itemRevenue"}],"dateRanges":[{"startDate":"2022-08-01","endDate":"2022-08-07"}]}'
    ga_data(propertyId = property_id, raw_json = raw)

    As a result of doing this, API requests will be generated with raw JSON and produce a series of outputs, including items like ‘itemId’, ‘nthWeek’, ‘averagePurchaseRevenue’, among others.

    This should help you bypass the issue for now. And at the same time, could you flag this anomalous bug on the GitHub page of the project? The developer community would definitely appreciate it!

  • James

    5 July 2023 at 6:29 am

    Troubleshooting your issue with the ‘googleAnalyticsR’ package can involve multiple steps. Firstly, it’s important to note that a 500 error usually suggests a server-side problem. This could be an issue with Google’s servers but it’s also possible that there’s an issue with your request. If your code works with other queries, it may suggest that the data you’re trying to retrieve for last week’s sold product is causing the problem.

    As you’ve confirmed that your dates (‘last_monday’ and ‘last_sunday’) are correct, the issue could be related to the specific metrics or dimensions you’re trying to access for this query. Ensure that these are valid and available for the GA4 property you are querying. Note, not all metrics and dimensions that were available in Universal Analytics are available in GA4.

    If everything seems correct, it could be worthwhile trying your request at a different time, as occasional server-side issues can be temporary. If the issue persists, consider reaching out to the package’s developer or community for help. Provide them with your error logs so they have more information to assist you with.

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