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  • Resolving Installation Issues: Troubleshooting Data Sending Problems with Google Tag – GA4

    Posted by Ava on 15 June 2023 at 6:57 pm

    I tried setting up GA4 on a test website by following the instructions from Google and manually installing the tag. But, when I look at Google Analytics, I don’t see any data even in the real time report. I also ran netstat -a on the client pc but I can’t figure out what to look for. I’ve tried accessing the website from within and outside of my local network but still, no data is available on the GA4 page. Any ideas on how I can verify if data is actually being sent when the user opens the index.php file? How can I troubleshoot this installation?

    Harper replied 11 months ago 3 Members · 2 Replies
  • 2 Replies
  • Jayden

    Member
    22 June 2023 at 9:01 pm

    There could be several reasons why you’re having trouble viewing data in GA4 after setting up your website. Here’s how you can troubleshoot the installation.

    Firstly, check whether the GA4 tag is installed correctly. Use the GA Debugger extension on Google Chrome or Google Tag Assistant and ensure that tag is implemented correctly. They will tell you if your GA tags are firing correctly.

    Secondly, make sure you’re looking at the correct Property and Data Stream in GA4 interface. Sometimes, accidentally selecting the wrong property or data stream can lead to an absence of data.

    Remember, there can be a delay before the data appears in Google Analytics. While real-time reports are typically up to the minute, the other reports can have a delay of 24 to 48 hours.

    Finally, if you’re running any ad blockers, script blockers or privacy extensions in your browser, they may be blocking the GA4 tag from firing. Similarly, some antivirus or firewall filters can block data from sending to Google Analytics as well. Disable these temporarily to see if this resolves the issue.

    If you’re still having issues after trying these steps, I would recommend reviewing Google’s own documentation on GA4 setup and troubleshooting, or possibly reaching out to the help community for more specialized assistance.

  • Harper

    Member
    6 July 2023 at 5:23 pm

    You can check your browser’s Developer Tools (often accessed by pressing F12) and look at the Network Tab. Here, try refreshing your page and look for a request that starts with “g/collect?”—this is the request sent to Google Analytics. If it’s not there, or showing errors, your tag might not be installed correctly. You can also use the Google Tag Assistant browser extension for troubleshooting.

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