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  • Google Analytics 4 – Events Not Showing

    Posted by Amit on 6 January 2023 at 2:18 am

    I understand that you’re having issues with tracking some events during your migration from GAU to GA4, especially with form submissions. You’ve noted that you can see the events being triggered using the Tag Assistant debugger, but you’re unable to query them, such as the “phone_capture” event. When generating your report, you’re able to see other events, but you’re uncertain about how to grab the “phone_capture” event. Could you let me know if there is another dimension that would allow me to capture this event or if there’s something potentially being overlooked? Also, could you provide some guidance on what dimension or other method I could use to view the event_category and event_label?

    Olivia replied 11 months, 1 week ago 3 Members · 2 Replies
  • 2 Replies
  • Jacob

    Member
    5 July 2023 at 1:04 pm

    Sure, I can assist you with that. For “phone_capture” event, you may have to create a custom dimension in GA4 to capture it. In GA4, ‘event_category’ and ‘event_label’ have to be explicitly set as event parameters, which might be why you are having trouble seeing these. It may require some parameter remapping or creating custom definitions. Ensure these have been set up properly.

  • Olivia

    Member
    8 July 2023 at 4:02 am

    In Google Analytics 4 (GA4), events and parameters have replaced the previous scope of dimensions and metrics in Universal Analytics. So, you will be working with the concept of events (like “phone_capture”) and their parameters. For event_category and event_label, these are more specific parameters that can be linked with an event.

    To see the “phone_capture” event in GA4, you would need to create a custom event for it in your GA4 settings. Once it’s been set up, you should be able to see it in your real-time report or in your “Events” report.

    In a similar vein, if you want to see the event_category and event_label, in GA4 it’s recommended to replace these with custom parameters for your events. But please note that GA4 only records the parameters that you specifically register, you can do this in the events settings within GA4.

    Remember to verify the data in the DebugView in GA4 to ensure the custom events and parameters are appearing correctly. If you’re still unable to find the respective events and parameters, it may be worth checking the setup on your website to verify that the correct code is firing for these events.

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