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  • Encountering Error 13 while Attempting to Add Custom Definition in GA4

    Posted by Liam on 4 February 2023 at 7:40 am

    Hey there, I’m struggling with an annoying issue. I keep getting an error while trying to add a custom definition to my GA4 properties. You can see the exact error in the image linked. (https://i.stack.imgur.com/Ixbrp.png)

    This is the error:
    POST https://analytics.google.com/analytics/app/data/v2/reporting/customdefinitions/user?dataset=a55955706p326566624&gamonitor=gafe&hl=en_US&state=app.admin.mobile.customdefinitions.hub 500
    (And a lot of technical gibberish follows...)
    

    It’s strange because I was able to add the exact same definition to another GA4 property without any hassle. Managed to do it successfully last year too, but now I can’t seem to add it to a different GA4 property. Any ideas?

    Amelia replied 11 months, 2 weeks ago 3 Members · 2 Replies
  • 2 Replies
  • Isaac

    Member
    21 March 2023 at 2:33 am

    Sounds like you’re dealing with a server issue, buddy. Clear your browser cache and cookies, disable any ad-blockers and try again. If this doesn’t do the trick, there could be an issue on Google’s end. Give it some time and report the issue to Google Support.

  • Amelia

    Member
    13 April 2023 at 1:21 pm

    The error you’re encountering while trying to add a custom definition in your GA4 property could be due to several reasons.

    One could be an interruption in the connection during the process, so ensure your internet access is stable. Also, try clearing your browser’s cache and cookies, or try using another browser or incognito mode to rule out any browser-based issues.

    It’s important to note that you should have edit permissions to the GA4 property where you want to apply this custom definition. Also ensure that the custom definition you’re trying to add doesn’t exceed the GA4’s limit, which is 50. If you’ve reached the limit, you’d need to delete some custom definitions before you’re able to add new ones.

    Should the error persist, it might be due to changes in the GA4 API or temporary issues with Google’s servers. If that’s the case, one straightforward approach involves reaching out to Google’s support team for direct assistance.

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