The person is having trouble with some technical aspects of a project where they’re trying to monitor a kiosk’s actions. They want to start a new session after an event happens, but they’re having difficulty because the kiosk’s webpage or browser isn’t changing. They tried using a method they found for Universal Analytics, but they couldn’t find a similar method for Google Analytics 4. Additionally, they tried to manually start a new session through Google Tag Manager, but this approach didn’t work.