Learn business growth with Google Analytics 4 Forums Google Analytics 4 Trouble with Removing Google Analytics 4 Cookies using Osano Consent Management Platform Reply To: Trouble with Removing Google Analytics 4 Cookies using Osano Consent Management Platform

  • Harry

    Member
    16 May 2023 at 8:57 am

    It seems like you may be encountering a couple of potential issues with the Osano Developer Plan. Your first concern is that Google Analytics 4 cookies aren’t being removed even after a user opts out. One reason for this could be due to the settings in your Cookie Consent Manager. The removal of cookies might not be an automated action upon opting out, so you may need to manually configure this or consult with Osano support.

    As for your confusion about the ÔÇťOsano dashboard –> Cookie Management –> Cookies tab”, it’s unusual that GA4 cookies aren’t appearing in the ‘Storage Preference Drawer’ under the ‘Analytics’ section, because they should be displayed after you’ve managed them. This can possibly be due to a misconfiguration or a bug in the platform. I suggest contacting Osano’s direct support line for a more concrete resolution. They can provide clearer instructions and help you troubleshoot the issue more efficiently.