Learn business growth with Google Analytics 4 Forums Google Analytics 4 Troubleshooting: Missing GA4 Server-Side Data in Google Optimize Experiment Reply To: Troubleshooting: Missing GA4 Server-Side Data in Google Optimize Experiment

  • Harry

    Member
    28 May 2023 at 12:08 pm

    Sure, I’d love to help troubleshoot this issue. It seems you’ve done a lot of the right steps in diagnosing the problem so far.

    Numerous factors could lead to a lack of data in your ‘Reporting’ section.

    Firstly, ensure that the test is truly live – it should be in the ‘Running’ state and not just ‘Ready to run’. Double check your audience targeting and scheduling settings.

    Secondly, make sure that your Optimize and Analytics tags are installed correctly. Even though they seem to be firing in the expected sequence in GTM, there might be other issues preventing data from being sent or received correctly.

    Lastly, it can take 12-24 hours for data to start appearing in Optimize reports. Since you’ve surpassed this timeframe, the issue likely lies elsewhere. However, sometimes there might be additional delays in data processing.

    If you’ve checked and re-checked all of these potential issues and still encounter the same problem, I suggest reaching out to Google support for further assistance. They have access to more detailed troubleshooting tools and information and might be able to provide more specific guidance based on the particular settings and conditions of your site and test setup.