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  • Logan

    17 May 2023 at 7:08 am

    Hey there! It looks to me like the trigger is waiting for a add_to_cart datalayer event. What this means is that you need your developer to create a datalayer event with the ecommerce item when a user successfully performs an add_to_cart event. There are useful details about all ecommerce events and their datalayers on the Google Developers site [here](https://developers.google.com/analytics/devguides/collection/ga4/ecommerce?client_type=gtm).

    To give you a sense of your progress, you’ve already done half the job – you’ve set up the Google Tag Manager to GA4, and it’s now just waiting for the datalayer from the developer.

    Here’s an image that might help you grasp the overall process of tracking:

    In this image, the green part is what you’ve already completed. Now it’s a matter of you exploring the following:

    A. Has your developer implemented the Datalayer code? If yes, is there anyone who could verify it? B. Or perhaps your developer didn’t quite understand the concept and purpose of the Datalayer code, in which case, they might need to revise when the code needs to be triggered.

    Overall, it seems like you’re on the right track, just a few more steps to go!