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Firstly, don’t worry as this is quite common. The issue may be related to the way data is processed in GA4. To check if the event is firing correctly, you can use Google’s Tag Assistant. Install it on your Chrome browser, enable recording on your site, and perform the actions the same way a user would. When you come to the payment step, the extension will show whether the payment event has been fired successfully. If it’s not firing as expected, you can then fix the issue in the website’s GTM or at the event’s source. Make sure to double-check the event setup in GA4 for mistakes or discrepancies. Finally, remember that it might take a while for the data to show up in GA4. If still the problem persists, contact the GA4 or GTM support for further assistance.
