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As Tony mentioned, it’s not best practice to use both GTM and gtag.js calls on the same page. It’s more effective to stick with GTM because it helps centralize all your analytics data – trying to use both can lead to complications like the one you’re experiencing. So, hanging on to your gtag() might actually be creating more tech debt in the long run.
If you’d rather keep both sets of analytics, start by ensuring that GTM doesn’t have any active ga4 tags. Next, you can troubleshoot your gtag calls by looking into the console or network tab to check for any issues, and also make sure your gtag.js library is loading properly.
If these steps don’t make the situation clearer, you can take screenshots and provide more information about your debugging process.
